SpinBit Privacy Policy

At SpinBit, we take your privacy seriously and are fully committed to protecting the personal data you share with us whenever you play at our online casino. This SpinBit Privacy Policy explains what information we collect, why we collect it, how we use it, and what choices you have. We operate spinbit.com together with our regional versions at spinbit.com/en-NZ and spinbit.com/en-AU, and we are owned and operated by Oceanus Mysteria S.R.L., licensed by the Tobique Gaming Commission under licence No. 0000019. Whether you know us as SpinBit or as Spin Bit, the same privacy standards apply across every version of our site.

Information We Collect

When you create a SpinBit login and register an account with us, we collect several categories of personal information to provide our services, meet our licensing obligations, and keep our platform secure.

Registration and Identity Data

• We collect your full name, date of birth, residential address, email address and telephone number when you sign up for SpinBit casino.
• We may request government-issued identification, proof of address and payment verification documents as part of our know-your-customer (KYC) checks.
• We record whether you have opted into a SpinBit bonus, promo code offer, or our VIP loyalty programme.

Payment and Transaction Data

We collect information relating to your deposits and withdrawals, including the payment method used, transaction amounts, cryptocurrency wallet addresses for Bitcoin, Ethereum, Litecoin and Tether, and any card or bank details necessary to process your funds. Paysafe payments made through Spin Bit are processed directly by Oceanus Mysteria S.R.L.

Technical and Usage Data

We automatically collect technical information such as your IP address, device type, browser version, operating system and geolocation data. This helps us confirm your eligibility to play, since players from certain restricted countries cannot deposit or access real-money games on our platform. We also record your gameplay activity, including which SpinBit slots, live dealer tables, and jackpot titles you play, your betting patterns and session duration.

How We Use Your Information

We use the data we collect for a number of legitimate purposes connected with operating our Spin Bit online casino, including:

• Verifying your identity, age and location before allowing a deposit or withdrawal
• Processing payments, refunds and cashouts, including for players who withdraw from SpinBit NZ
• Administering SpinBit bonus codes, free spins codes, and VIP points
• Detecting and preventing fraud, money laundering, collusion, and the use of VPNs to mask your true location
• Communicating with you about your account, transactions and promotions
• Complying with our obligations under the Tobique Gambling Act and applicable anti-money laundering regulations
• Improving our SpinBit casino online experience, including our range of games from NetEnt, Pragmatic Play, Betsoft, Play'n GO and other studios

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to recognise you when you return for your SpinBit casino login, remember your preferences, keep you securely signed in, and analyse how players use our site. Cookies also help us tailor promotional content, such as SpinBit free spins offers and weekend reload bonuses, to your interests. You can manage or disable cookies through your browser settings, though doing so may affect certain features of your Spin Bit login experience.

Verification and Know-Your-Customer Checks

Before processing any withdrawal, we may require you to complete identity verification, which can include a phone call to the number registered on your SpinBit account. Verification documents must be submitted in the Latin or Cyrillic alphabet; where this is not possible, we may request video verification instead. Bonus winnings above €250 are only released once KYC and account verification are complete. If we are unable to reach you by email or phone within two weeks of a withdrawal request, your account will be locked pending resolution of the verification process.

How We Share Your Information

We do not sell your personal data. However, we may share information with:

• Payment providers, card networks, e-wallet operators and cryptocurrency processors needed to complete transactions
• Regulatory authorities, including the Tobique Gaming Commission, where legally required
• Our independent ADR body, EGIS-FZCO, if you raise an unresolved complaint
• Fraud prevention and anti-money laundering service providers
• Game and platform suppliers who need limited account data to deliver our SpinBit slots and live dealer games
• Professional advisers, auditors and legal authorities where required by law

Data Security

We maintain administrative, technical and physical safeguards designed to protect your data from unauthorised access, alteration, disclosure or destruction. Access to account information is restricted to employees and contractors who need it to perform their duties. While we work hard to protect every SpinBit online casino login, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as your account remains active and afterwards as required by our regulatory, accounting and legal obligations. If your account becomes dormant with no login for twelve consecutive months, a maintenance charge applies as set out in our Terms and Conditions, and we retain your data throughout this period. Once retention is no longer necessary, we securely delete or anonymise your information.

Your Rights

Depending on where you live, you may have rights over your personal data, including the right to:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your data, subject to legal and regulatory retention obligations
• Object to or restrict certain types of processing
• Withdraw consent to marketing communications at any time
• Request account closure, self-exclusion or gambling limits through responsible@spinbit.com

To exercise any of these rights, contact us at support@spinbit.com and we will respond within a reasonable timeframe.

International Data Transfers

As we operate internationally, including our dedicated SpinBit casino NZ and Australia site versions, your data may be transferred to and processed in countries outside your own, including Costa Rica, where Oceanus Mysteria S.R.L. is registered. We take appropriate steps to safeguard your data whenever it crosses borders.

Children's Privacy

Our services are strictly intended for adults who meet the applicable legal gambling age. We do not knowingly collect data from minors, and any account belonging to an underage individual will be closed immediately in accordance with our Terms and Conditions.

Restricted Territories and Excluded Players

We do not accept deposits or real-money play from players in a number of restricted countries listed in our Terms and Conditions. While players from Sweden may register a Spin Bit casino account, they are excluded from all bonuses, promotions and VIP rewards, and we process their data accordingly for compliance purposes.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology or legal requirements. We encourage you to review this page from time to time. Continued use of your Spin Bit casino bonus, account, or the wider SpinBit online casino login constitutes your acceptance of any revisions.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, our support team is available 24/7 via live chat or email:

• General enquiries: support@spinbit.com
• Complaints: complaints@spinbit.com
• Responsible gaming, self-exclusion and limits: responsible@spinbit.com

Unresolved complaints regarding your data or account may also be referred, free of charge, to our independent ADR body, EGIS-FZCO, at disputes@egis-adr.com.