Our SpinBit Responsible Gaming Promise

At SpinBit, we want every spin, every hand and every live dealer session to stay fun, exciting and firmly under your control. Gambling should always be entertainment, never a way to solve money problems or escape stress, and we've built a full set of responsible gaming tools directly into our platform so you can play at whatever pace feels right for you.

Why Player Wellbeing Comes First At SpinBit

Here at Spin Bit, we take player wellbeing as seriously as we take game quality and payout speed. We're licensed by the Tobique Gaming Commission under the Gambling Act, licence No. 0000019, and part of that licence obliges us to give you clear, accessible tools to manage your play. We don't just meet the minimum requirement - we want you to feel genuinely supported every time you log in.

Setting Deposit, Loss and Wagering Limits

You can set your own boundaries directly from your account profile, and these limits apply across every payment method we offer, including cryptocurrency such as Bitcoin, Ethereum, Litecoin and Tether. Once you've chosen a deposit limit at SpinBit, any amount sent above it - even in crypto - is treated as an unsolicited deposit and simply won't be credited to your balance.

  • Deposit limits - daily, weekly or monthly caps on how much you can add to your account
  • Loss limits - a ceiling on how much you can lose over a chosen period
  • Wagering limits - a cap on the total amount you can bet
  • Session reminders - notifications that help you track how long you've been playing

Lowering a limit takes effect immediately. Requests to raise a limit are reviewed carefully by our team before being applied, giving you a natural cooling-off point along the way.

Time-Outs and Self-Exclusion at Spin Bit

If you feel you need a longer break, we offer both short-term time-outs and full self-exclusion. A time-out lets you step away from your account for a set period without closing it permanently, while self-exclusion removes your access to SpinBit entirely for as long as you choose. During self-exclusion, we won't send you marketing messages, bonuses or promotional emails of any kind.

To start a time-out or self-exclusion, reach our dedicated responsible gaming team directly at responsible@spinbit.com. This mailbox is also the right place to request de-registration or to adjust your gambling limits whenever you need to.

Recognizing When Play May Be Becoming A Problem

We encourage every player at Spin Bit to check in with themselves honestly from time to time. Signs that gambling may be becoming a problem include:

  • Spending more time or money than you planned
  • Chasing losses with bigger bets
  • Borrowing money to fund your play
  • Neglecting work, relationships or responsibilities because of gambling
  • Feeling anxious, irritable or guilty about how much you play

If any of this sounds familiar, we genuinely encourage you to use our limit tools or pause your account at SpinBit until you feel ready to return.

Healthy Play Habits We Recommend

Beyond formal limits, we suggest a few simple habits that help keep gambling firmly in the "fun" column:

  • Only ever gamble with money you can genuinely afford to lose
  • Set a budget before you start a session, and stick to it regardless of results
  • Take regular breaks - step away from the screen every hour or so
  • Never chase losses by increasing your stakes to "win it back"
  • Avoid gambling when you're stressed, upset or under the influence of alcohol
  • Balance play with other hobbies, work and time with family and friends

Our Licensing and Legal Framework

Spin Bit operates under a licence from the Tobique Gaming Commission, and our Terms and Conditions are governed by the laws of Tobique, with exclusive jurisdiction of the Tobique courts. Separately, all credit and debit card transactions are governed by the laws of Cyprus, with exclusive jurisdiction of the Cypriot courts for chargebacks, refunds and transaction processing. This structure exists to give you clear, predictable rules no matter which payment method you choose at SpinBit.

Independent Support Organizations

Beyond the tools we provide directly, independent and confidential support is always available. Players on our New Zealand pages are directed to the New Zealand Gambling Helpline on 0800 654 655, free and available around the clock. We also work with an impartial dispute body, EGIS-FZCO, which you can reach free of charge at https://egis.io/ or by emailing disputes@egis-adr.com if a concern raised with our Spin Bit support team hasn't been resolved to your satisfaction.

OrganizationContactPurpose
New Zealand Gambling Helpline0800 654 655Confidential 24/7 support for gambling concerns
EGIS-FZCO (ADR body)https://egis.io/ / disputes@egis-adr.comFree, independent dispute resolution
SpinBit Responsible Gaming Teamresponsible@spinbit.comLimits, time-outs, self-exclusion, de-registration

Protecting Younger Players

Our platform is intended strictly for adults, and we require every account at Spin Bit to be registered by one verified person only - multiple accounts from the same household are treated as a breach of our terms. We ask parents and guardians to use device-level parental control software if a computer, tablet or phone with access to our games is shared with a minor, since age verification alone can't fully prevent underage access on a shared device.

Fair Play, Account Integrity and VPN Use

Responsible gaming also means playing under fair, transparent conditions. We do not allow the use of Virtual Private Networks or similar tools to mask your true location or identity at SpinBit. Any winnings, bonuses or returns generated this way are reclaimed, including funds already withdrawn. Keeping your account details accurate and honest keeps the whole community fair for everyone.

Getting In Touch With Our Responsible Gaming Team

Whether you want to set a new limit, request a time-out, self-exclude, or simply talk through a concern, our team at Spin Bit is ready to help without judgement.

  • Responsible Gaming: responsible@spinbit.com
  • General Support: support@spinbit.com (live chat available 24/7)
  • Complaints: complaints@spinbit.com

FAQ

How do I set a deposit limit?

Log into your account through the SpinBit login page, open your profile settings, and choose a daily, weekly or monthly deposit limit. Lowering a limit is immediate; raising one is reviewed by our team first.

Can I take a short break instead of closing my account permanently?

Yes. We offer time-outs of a set duration as well as full self-exclusion, so you can choose whichever option fits your situation.

Who can I contact if I'm worried about my gambling?

You can email responsible@spinbit.com at any time, or contact the New Zealand Gambling Helpline on 0800 654 655 for free, confidential, independent advice.

Does self-exclusion stop marketing emails too?

Yes. Once you self-exclude, we stop sending bonus offers, promotional emails and marketing messages of any kind for the duration you've chosen.

Is there an independent body I can turn to if I disagree with a decision?

Yes. EGIS-FZCO acts as our free, independent dispute resolution service and can be reached at https://egis.io/ or disputes@egis-adr.com.

Can players under 18 use SpinBit?

No. Our platform is strictly for adults, and every account must belong to one verified person to help keep the games safe and fair.